The Technical Account Manager (TAM) oversees a number of key functions to ensure our customers receive the most from their Microsoft Support relationship.
As a TAM, you are responsible for the Support Services relationship, including managing the delivery of all support services, customer satisfaction while driving business growth for Microsoft and supporting our customers on their digital transformation.
This will require you to establish and manage expectations within the customers business and drive the IT teams to achieve those expectations to a high standard.
Key Accountabilities include :
CUSTOMER Creates a strategic support relationship with key stakeholders within our customer organizations, both within IT and their business groups to enable quality delivery aligned to their business outcomes.
TAMs focus on understanding the customer’s business and IT objectives in order to develop and manage the delivery of services to enable customers to realize the of value of Microsoft products and cloud services.
The TAM must be a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of Microsoft products, and enable and support IT to make the business more effective.
BUSINESS The TAM is responsible for sustainable growth through routinely partnering across a One Microsoft team to strategize on ways to create new opportunities within the accounts they service.
The TAM is responsible for the profitability of our services and increasing our customers cloud commitment through portfolio management, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies.
DELIVERY The TAM must be aware and proficient in understanding the Services portfolio, entitlements and benefits available to the customer in order to articulate the value of these services to support customer success.
The TAM is responsible for understanding the customer’s priorities and constructing a strategic plan that defines the Support team’s approach to bring value to the customer.
The TAM pursues, orchestrates, and facilitates programs of work to deliver outcomes that bring value to the customer. The TAM is the owner of the overall support experience across the entire lifecycle that includes planning, consumption, and delivery governance.
LEADERSHIP This role requires strong communication skills and imaginative, bold thinking in all situations, as well as displaying executive presence and confidence.
The TAM must be able to show leadership in supporting teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions.
Experiences Required : Education, Key Experiences, Skills and Knowledge :
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.