Senior Technical Specialist
Stryker
Bucharest, RO
6 zile în urmă

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?

As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a Best Place to Work’ and offers great benefits and perks like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Senior Technical Specialist will be responsible to ensure both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements after warranty periods expired and performing contracted periodical maintenances.

He / she is responsible for trouble-shooting, maintaining, calibrating (if needed) and overall status of Stryker equipment by assuring gold standard in all aspects of Stryker Services.

Undertakes the service and repair of company products to the required standards

Responsible for the testing of company products and provides fully completed test and service reports

Performs upgrades on company devices as required.

Has periodic maintenance visits and performs calibrations on company devices as required.

Informs her / his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations.

Establishes relations with the key actors affecting the decision to purchase technical service products and services as well as with existing / potential customers to improve and maintain continuity of such relations

Supports service partners / dealers and team members in troubleshooting company products

Ensures all relevant repair / service information or their replacement is entered into the database.

Reports any customer complaints received by service department are handled within company quality system guidelines

Experience

Engineering background preferably Electric / Electronics, Mechanical or Biomedical Engineering

Minimum three years of industry experience

CNCAN certification is an advantage

Able to solve complex problems & identify solutions

Advanced English language skills (spoken & written)

Knowledge of Microsoft Office (Word, Excel, Power Point)

Competencies

Good diagnostic / fault finding skills.

Computer skills / literacy

Interest in new technologies understanding of Enabling Technologies

Flexibility to travel

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