Back Office Representative
Franco Jobs
Bucuresti, Romania
12 zile în urmă

Schindler stands for mobility.

Founded in Switzerland in 1874, Schindler Group is a leading global provider of elevators, escalators,

and related services. Schindler mobility solutions move one billion people every day all over the world.

Behind the company's success are over 60,000 employees in more than 100 countries.

Mobility is the goal. Mobility needs experts.

As a Back-Office Representative, you will :

  • Prepare service and repair offerings, make offers for general revision to customers, send them to the customers and maintain an excellent relationship with them;
  • Ensure the signing of the contract in the final form, after the negotiations between the customer Schindler Management is completed;
  • Communicate and collaborate permanently with filed employees to meet customer needs and requests;
  • Ensure the correct completion of the service invoices as well as the timely issue and communication, according to the contract;
  • Ensure the necessary proof of receipt and acceptance of the invoices by the client;
  • Maintain and update the database on : employees, technical equipment, customers and contracts;
  • Contribute to maintaining and strengthening the customer relationship by asking for customer’s feedback on speed and quality of provided services;
  • Acknowledge and prevent potential customer dissatisfaction and intention to terminate the contract.
  • Keep track of repair orders, ensuring delivery of replacement parts and obtaining customer feedback.
  • Mobility needs YOU. We are looking for :

  • Excellent communication skills;
  • Positive and engaging attitude as well as solid work ethics;
  • Excellent knowledge of MS Office;
  • Ability to work efficiently in a fast-paced, process-driven environment;
  • Ability to work under-pressure, with tight deadlines;
  • Team-player attitude;
  • Customer focus;
  • Analytical and problem-solving skills;
  • Technical studies as well as 1-2 years’ work-related experience in a similar role (back-office / customer support) would be a plus;
  • Equivalent knowledge and experience using SAP would be a plus.
  • Fluent Romanian and good command of English.
  • If you have what it takes, we are happy to welcome you to our team. #elevateyourcareer

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