The Alexa Data Services (ADS) organization is engaged in the data processing to support the voice recognition for Alexa, the cloud-based service that powers devices like Amazon Echo, Echo Show, Echo Plus, Echo Spot, Echo Dot, and more.
The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa’s brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day.
Come build the future of the voice-recognition for Alexa with us.
If you are passionate about the Customer Experience, think / act globally, and want to contribute to major innovations in the industry, we want to speak with you.
As a Program Manager II, you will experience a wide range of problem-solving situations, strategic to real-time, requiring use of data collection and analysis.
You will have the opportunity to learn new capacity planning methodologies process mapping, process roll out, and organization adherence to new processes.
This opportunity requires excellent problem solving, communication skills and a record of accomplishment of delivering results.
Cross-team collaboration, project management, and presentation skills are essential. .
Program Manager Staffing
Program Manager Staffing is a newly created role where we are looking for an individual who is passionate about the Customer Experience, who thinks / acts globally, and who has the ability to contribute major innovations in the industry to join us as Program Manager.
He / she will experience a wide range of problem solving situations, strategic to real-time.
As a Program Manager, you will work in lock-step with multiple business teams like ADS Operations, Site Workforce Management, Capacity Planning, Recruitment, Training and Leadership.
In this role, you will :
The demand on our services is huge, so you’ll be juggling your customers’ priorities with our operational capacity and a host of other requirements coming in to us from many other places.
we thrive on the written word!
Your communications skills also help create wide bridges between internal customers and Alexa Data Services, so that we avoid silos and work collectively to deliver the best results.
Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation