Technical Writer, Knowledge Management
Amazon
Bucharest, ROU
3 zile în urmă

Job summary

The Alexa Data Services (ADS) organization is engaged in the data processing to support the voice recognition for Alexa, the cloud-based service that powers devices like Amazon Echo, Echo Show, Echo Plus, Echo Spot, Echo Dot, and more.

The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa’s brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day.

Come build the future of the voice-recognition for Alexa with us.

Amazon is seeking a Technical Writer to join our Alexa Data Services (ADS) organization. This role focuses on creating and updating Conventions (i.

e., instructions for data labelling) according to inputs from internal Amazon customers and feedback from Operations stakeholders.

You will have the opportunity to work with a talented team of editors and PMs to produce data processing documentation for a cross-functional environment.

The Conventions team plays a vital role in getting our Language Data Analysts trained quickly and making sure that the details of our processing standards are clearly described and easy to understand.

The ideal candidate has the ability to deliver high-quality technical documentation, excellent communication skills, as well as a technical and linguistic aptitude that enables effective interaction with Data Analysts, AI modelers, and Language Engineers.

Key job responsibilities

  • Produce high-quality guidelines for language data processing
  • Independently follow designs and procedures to develop and deliver user-facing in-app guidelines
  • Make suggestions for updating or improving our content standards
  • Follow existing content maintenance and support mechanisms
  • Help define writing projects and determine priorities
  • Work on an exploratory project, such as an interactive tutorial, a Standard Operation Procedure (SOP), or your own great ideas
  • Additional Responsibilities may include

  • Building a thorough understanding of labeling conventions and provide support to global sites
  • Contributing to process improvements to reduce handling time and improve data output
  • Building technical content for technology features
  • Testing, verifying, and adapting basic scripts or technical procedures.
  • Providing quality expertise to other team members and coaching improvements
  • Localizing established guidelines from English into another language
  • BASIC QUALIFICATIONS

  • BA degree in Technical Writing, English, Linguistics, or a related field
  • Experience developing web content and using HTML, XML, or other markup languages
  • Ability to quickly grasp technical concepts and learn in-house user-interface tools
  • 3+ years of experience in language technology or technical writing roles
  • Excellent organizational, written, and verbal communication skills
  • Native level fluency in English
  • PREFERRED QUALIFICATIONS

  • MA degree in Technical Writing, Linguistics or equivalent practical experience
  • Strong language data analysis skills
  • Practical skills in Content Management Systems, such as MadCap Flare, DITA, SharePoint, etc.
  • Experience in improving CMS tools and processes by writing scripts
  • Strong analytical, problem-solving, and critical-thinking skills
  • Independent, proactive, and self-motivated with record in timely delivery of requests
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