Customer Success Manager
LeverX Group
Cluj-Napoca, Romania
4 zile în urmă
source : Just Join IT

Description :

We are looking for a technically savvy Customer Success Manager in FI / CO area who possesses a strong drive for results.

Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing and new customer relationships and networking, implementing success programs, contributing to sales, onboarding and training new clients / customers, and minimizing churn.

Responsibilities :

  • Develop and manage client portfolios;
  • Contribute to client's satisfaction;
  • Analyze customer data and processes to improve customer experience;
  • Hold product demonstrations for customers;
  • Improve Customer / Client Onboarding processes;
  • Evaluate and improve tutorials and other communication infrastructure;
  • Mediate between clients and the organization;
  • Handle and resolve customer requests and complaints;
  • Minimize customer churn.
  • Requirements :

  • Communications or marketing degree;
  • Excellent command of written and spoken English (Advanced, must have);
  • Experience with SAP in financial / banking area;
  • Highly organized and able to multi-task;
  • Self-driven and proactive nature;
  • Excellent communication and interpersonal skills;
  • High computer literacy and ability to learn new software;
  • Knowledge of customer success processes;
  • Experience in document creation;
  • Patient and active listener;
  • Passion for service.
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