IT Service Desk Analyst for Americas
Cluj-Napoca, Cluj, Romania
1 zi în urmă


  • We are looking for an IT Service Desk Analyst for Americas to join our team in Cluj Napoca. *The position type is permanent, full time;
  • working schedule : afternoon. Our Steelcase Service-Desk process relies on a Single Point Of Contact process (SPOC process) where any Service-Desk customer within Americas (US, Canada, Brazil, Mexico, etc.

    will contact Steelcase Service-Desk to submit any IT-related incident or request. What you will be doing :

  • Respond to requests for technical assistance via phone or electronically, and resolve technical hardware and software issues;
  • Research questions using available information resources;
  • Advise the user on appropriate action and follow standard help desk procedures;
  • Administer help desk software;
  • Redirect problems to appropriate resource if needed;
  • Identify and raise situations requiring urgent attention;
  • Track and route problems and requests and document resolutions in knowledge base;
  • Stay ahead of with system information, changes and updates;
  • In order to cover the users working time it is vital to work in shifts;
  • Who you are :

  • IT / Technical University degree or student would be a plus;
  • 6 months to 1 year work experience appreciated;
  • Strong Windows OS and MS Office skills;
  • Customer focus skills, good listening skills, good social skills with internal and external customers;
  • Analytical skills (ability to analyze and synthesize), team-player, handle time and workload efficient;
  • Working experience with the Americas region is a meaningful advantage;
  • Excellent English skills;
  • Your future team : The IT Service Desk Americas is collaborating with all IT functions. They are also working closely with the other IT Service Desk teams (EMEA & APAC) looking to globalize the processes.

    Apply now! We'd love to hear from you! We are proud to have a diverse and inclusive workforce, and we're always looking to get better.

    We value applicants who are comfortable interacting with people different than themselves. People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else is encouraged to apply!Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

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