Customer Care with Slovenian
Sykes Enterprises Eastern Europe
Cluj Napoca, Romania
6 zile în urmă
source : Europe Language Jobs

Description

A working day in Sykes Team includes some of the below activities and responsibilities :

  • To respond to all customers’ inquiries within given timescales, efficiently and effectively;
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
  • To deal with all correspondence as requested / required;
  • To accurately log all calls and in line with procedures;
  • To responsibly maintain and update all job-related administrative forms;
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.
  • Requirements

  • Proficient in Slovenian;
  • Previous experience of or aptitude for Customer Service is a plus;
  • Good organizational skills;
  • A working knowledge of MS Word / Excel;
  • Excellent communication skills and the ability to remain calm in all situations;
  • Ability to work on own initiative and under pressure in order to achieve deadlines;
  • Ability to adapt to a continuously changing environment and procedures;
  • Team player.
  • Offer

    Join Sykes team professionals and we will offer you :

  • Professional development through training programs ->
  • modern technologies and customer management;
  • Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level);
  • Coaching opportunities;
  • Real possibilities of career development;
  • Attractive salary package and medical benefits;
  • A modern, dynamic and friendly working environment.
  • If you want to find out more about the job offer and the company, click on the Sykes Romania logo!

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