A working day in Sykes Team includes some of the below activities and responsibilities :
To respond to all customers’ inquiries within given timescales, efficiently and effectively;
To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
To deal with all correspondence as requested / required;
To accurately log all calls and in line with procedures;
To responsibly maintain and update all job-related administrative forms;
To consult product manuals, to be able to advise customer of appropriate options / solutions.
Proficient in Slovenian;
Previous experience of or aptitude for Customer Service is a plus;
Good organizational skills;
A working knowledge of MS Word / Excel;
Excellent communication skills and the ability to remain calm in all situations;
Ability to work on own initiative and under pressure in order to achieve deadlines;
Ability to adapt to a continuously changing environment and procedures;
Join Sykes team professionals and we will offer you :
Professional development through training programs ->
modern technologies and customer management;
Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level);
Real possibilities of career development;
Attractive salary package and medical benefits;
A modern, dynamic and friendly working environment.
If you want to find out more about the job offer and the company, click on the Sykes Romania logo!