Alexa is Amazon’s voice service and the brain behind tens of millions of devices like the Amazon Echo, Echo Dot, and Echo Show.
Alexa provides capabilities, or skills, that enable customers to create a more personalized experience. There are now tens of thousands of skills from different companies around the globe.
We at the "Certification Team" manage third party content for Amazon Alexa. We drive the entire certification process from the moment a developer submits the content to the moment it is put up on the store.
We are also making sure our customers enjoy the high quality experience for Amazon customers even after that.
As a Quality Specialist you will work on auditing and reviewing tasks / deliverables with both manually and automated tools.
Quality Specialists at Amazon will be responsible for performing analysis and deep dives by identifying root-causes and understanding the of business metrics.
The successful candidate will be driving quality to improve and preserve the highest standards of certification. She / he will provide recommendations and come up with projects to drive continuous improvements to constantly raise our high-
quality customer experience bar.
Main Role Responsibilities :
Performs audits based on set of SOPs / Trainings to identify defects or process gaps.
Performs peer review of tasks / deliverables wherever applicable
Identifies & manages small-scale process improvement opportunities at process or team level
Communicates to internal stakeholders on pre-defined guidelines with data and resolves issues with reduced guidance
Create daily / weekly / monthly reports based on set requirements
Use software tools to collect data and comply with the processes of the organization
Own the daily targets for internal and external customers.
Mentor new team members as needed
Proficient in Spanish and English languages, both verbal and written skills. Minimum certification : C1
Full time Graduate in technology, arts, commerce or equivalent job experience
Ability to understand basics of software testing and hardware devices like tablets and smartphones
Comfortable communicating on emails and across multiple-management levels
Excellent communication and organizational skills
Attention to details and ability to root cause important issues impacting process or customers
Should be able to deal with ambiguity.
Prior work experience in QA, testing and / or operations
Strong working knowledge of basic business software like Word, Excel etc.
Knowledge of web technologies like basic HTML, CSS etc. or Software testing environment
Knowledge of gaming software or Mobile Apps, Android OS.