Customer Support Representative with French
Sales Consulting
Cluj-Napoca, Romania
34 zile în urmă

Our client is a global leader in providing outsourced customer management solutions and services. They mainly serve the leading Fortune 500 corporations.

Responsibilities :

  • Respond to all customer enquires within given timescales, efficiently and effectively
  • Develop and maintain a full technical knowledge of client products and services
  • Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
  • Deal with all correspondence as requested / required
  • Responsible for logging of all calls accurately and in line with procedure
  • Responsible for maintaining and updating all administration
  • Consult product manuals and be able to advise customer of appropriate options / solutions
  • Requirements :

  • Fluency in French
  • Previous experience of or aptitude for Customer Service
  • Good organizational skills
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations
  • Ability to work on own initiative and under pressure in order to achieve deadlines
  • Ability to adapt to a continuously changing environment and procedures
  • Benefits :

  • In-house continuous professional trainings
  • Free language improvement programs
  • Real promotion opportunities
  • True career development insights
  • Attractive benefit package
  • Young, fresh, friendly and multicultural work environment
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