Director of Contact Center Digital Transformation remote in USA
Has your career revolved around running call / contact centers and you are ready for the following?
A better home life balance?
Be well compensated to hit those goals?
Does this describe your experience?
Promoted over the years taking on more responsibility?
Ran an outbound sales or lead generation team?
You could be convinced to make a career change?
Highly competitive and goal oriented?
Do you know call centers inside and out from how they function, to what challenges they run into, what the decision making process looks like and have intimate knowledge of the technology stack?
If I just described you and your current situation please come talk to me and see if this new role could be the start of the next chapter in your career.
New clients acquisition
Calling and Emailing targeted named accounts during pre-determined slots of time
Immediately respond to all informational requests from prospective customers
Effectively and efficiently log sales interactions within the contact management software tools
Move leads through your funnel
Generate lists of named accounts to target
Attends meetings and trainings as required
Partners with all internal resources as needed
Participate in Demos
Attend Trade Shows
Visit prospective clients
Generate proposals and agreements
Negotiate and close new logos
Bachelor’s Degree in Business, Marketing, Communications or similar field or equivalent work experience required
Strong knowledge of Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook)
Solid understanding of needs analysis sales process
Proven experience communicating, negotiating, and closing with executives and stakeholders
Proven experience understanding customer needs and being able to articulate solutions
Creatively and consistently communicate with calls, emails, webinars, meetings and other related events
Identify and influence all levels within organizations, including operations, engineering, and executive leadership
Establish strong working relationships internally across teams
Prepare and participate in weekly calls
Excellent presentation skills, verbal and written communication skills
Strong interpersonal communication, active listening and conflict resolution skills
Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
Advance leads through the pipeline and close
Set accurate expectations for solution capabilities
Ability to handle objections and educate prospects in a consultative manner
Excellent time management with ability to multi-task, prioritize etc.
Success prospecting, engaging, acquiring mid-market and enterprise level customers
Owning strategy around funnel, pipeline, forecasting
Ability to travel up to 50%
What we offer :
A friendly and familiar team with modern leadership and with short decision-making processes
The chance to help shape an innovative and unique sales process and actively incorporate your ideas
Work life Balance
Entrepreneurial environment with ability to make their path
Adding Value to the call center environment
An attractive salary model consisting of a fixed salary and commission