Analyst, IT Service Desk - Assoc
Steelcase Inc.
Cluj-Napoca, Romania
9 zile în urmă

Job Description

Steelcase Service-Desk process relies on a Single Point Of Contact process (SPOC process) where any Service-Desk customer within Americas (US, Canada, Brazil, Mexico, etc.

will contact Steelcase Service-Desk to submit any IT-related incident or request.

Your future team :

The IT Service Desk Americas is a 10 member team, collaborating with all IT functions. They are

also working closely with the other IT Service Desk teams (EMEA & APAC) looking to globalize the

What you will be doing :

  • Respond to requests for technical assistance via phone or electronically, and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise the user on appropriate action and follow standard help desk procedures
  • Administer help desk software
  • Redirect problems to the appropriate resource if needed
  • Identify and raise situations requiring urgent attention
  • Track and route problems and requests and document resolutions in a knowledge base
  • Stay ahead of with system information, changes and updates
  • In order to cover the users working time, it is necessary to work in shifts.
  • Who you are :

  • Strong Windows OS and MS Office skills
  • Customer focus skills, good listening skills, good social skills with internal and external customers
  • Analytical skills (ability to analyze and synthesize), team-player, handle time and workload effectively
  • Qualifications :

  • IT / Technical University degree or student would be a plus
  • 6 months to 1 year work experience appreciated
  • Working experience with the Americas region is an important advantage
  • Excellent English skills
  • Spanish knowledge would be a plus.
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