L2 Support Analyst with French
SOCIETE GENERALE
Bucarest, Roumanie
1 zi în urmă

Responsibilities

Within the Société Générale Group, you will join the Corporate Functions Technologies (CFT), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department (RESG).

You will be part of the H2R team which is mainly a solution center for applications that concern the Group's Human Resources.

This team manages the IT projects of the HR and IT domains and deals with the implementation of solutions for the HRIS centers.

What you will do :

  • Providing L2 Technical Support to internal Clients, for 3 tools : Neocase (ticketing tool used by HR departments in France, Romania, India and other smaller entities), PeopleDoc (electronic document management tool used across EMEA) and Charisma HCM (the workforce administration tool of SG GSC Romania).
  • Opening, monitoring and closing of tickets for each request received, maintaining the client informed - all actions performed via the dedicated ticketing tool;
  • Transfers cases to L3 (Provider) if unable to solve incoming issues;
  • Participates in production monitoring committees;
  • Maintains up-to-date documentation, mailing lists and application contacts;
  • Participates to complex issues analysis and resolution, or on evolutions with the Business Analysts in the team;
  • Collaborates with the other team members where needed, on multiple topics;
  • Offers support to the team leaders / team coordinators in implementing the action plans for improving service;
  • Participates in Agile ceremonies;
  • Conducts Agile related activities, as per the process agreed in the team.
  • Profile required

  • Able to work with English and French speaking users (at least B2 level);
  • Positive attitude and a cooperative person;
  • Very good communication skills both written and oral;
  • Work experience in support functions;
  • Very good attention to details;
  • Agile methodology knowledge and experience (it’s a plus);
  • Solutions finding oriented;
  • Good MS Office (Excel, PowerPoint) skills;
  • The ability to create and maintain good relationship with users;
  • Very good team spirit;
  • Responsibility and commitment in fulfilling the objectives;
  • Open-mindness and motivation to learn new technologies;
  • Autonomy.
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