Running compliance checks on all Free text PR incoming via Coupa;
Re-routing PR’s via approved Buying Channels (catalogs or web-forms) and preferred vendors;
Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met;
Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken;
Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners.
Acting as liaison to the Accounts Payable team;
Developing the communication between customers in order to have a smooth transaction;
Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs;
Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes;
Following-up with requesters / co-functional teams to provide quick resolutions;
Following-up up with Suppliers / Vendors whenever this is required;
Providing periodic updates to users / impacted parties on the status of the ticket / issue raised;
Transferring / Raising inquiries to appropriate teams for resolution;
Finding opportunities to improve or to streamline the process;
Proactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you!
Very good knowledge of Spanish language, min. B2;
High School Degree (University graduate or Economic studies are an advantage);
Meaningful working experience in the Procurement field;
Accounting knowledge intermediate level.
Personal culture and client management expertise;
High motivation and ability to learn;
Willingness to improve through a fruitful collaboration with a world-class customer.
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities.
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts