Procurement - Senior Process Associate - Spanish
Genpact
Bucuresti, Romania
1 zi în urmă

Responsibilities

  • Running compliance checks on all Free text PR incoming via Coupa;
  • Re-routing PR’s via approved Buying Channels (catalogs or web-forms) and preferred vendors;
  • Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met;
  • Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners.

  • Acting as liaison to the Accounts Payable team;
  • Developing the communication between customers in order to have a smooth transaction;
  • Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs;
  • Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes;
  • Following-up with requesters / co-functional teams to provide quick resolutions;
  • Following-up up with Suppliers / Vendors whenever this is required;
  • Providing periodic updates to users / impacted parties on the status of the ticket / issue raised;
  • Transferring / Raising inquiries to appropriate teams for resolution;
  • Finding opportunities to improve or to streamline the process;
  • Proactively take action and identify Continuous Improvement opportunities.

    Qualifications we seek in you!

    Minimum qualifications

  • Very good knowledge of Spanish language, min. B2;
  • High School Degree (University graduate or Economic studies are an advantage);
  • Meaningful working experience in the Procurement field;
  • Accounting knowledge intermediate level.

    Encouraged qualifications

  • Personal culture and client management expertise;
  • High motivation and ability to learn;
  • Willingness to improve through a fruitful collaboration with a world-class customer.

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional trainings and great career development opportunities.

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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