Technical Operations Manager
Deutsche Telekom Pan-Net s.r.o.
Bucharest
2 zile în urmă

Job Description

Key Performance Indicators / Key responsibilities and deliverables :

Onboarding of new services and infrastructure in 24 / 7 Operation :

Implementation of Operational Model,

Organizing war games, tests and simulations,

To establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each service gets the same great experience from the initial stage.

Ensuring 24 / 7 Network, Infrastructure & Services Monitoring and Alarm Handling and 1st Level Fault Resolution

Incident Management - Coordination Role and E2E handling of incidents

Coordination of Fault Management process

Disaster recovery management

Coordination of Change management process

Performance management

SLA management, 100% SLA / KPI Adherence

Overall responsibility : PanNet network, Infrastructure & Service quality, availability and stability

Bring solutions for automation implementation into day by day operations

Principal accountabilities :

Responsible for new service onboarding into 24 / 7 operations

Responsible for assessing relevant feedback and improving procedures accordingly to ensure that a great service quality is always provided

Responsible for building partnerships and liaising with different team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.

Responsible for proactive solution for automation in operations

Responsible for proactive hardware, software and infrastructure monitoring tasks, troubleshooting and resolution of network and service incidents

Responsible for coordination of service / solution enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts

Responsible for escalation of technical issues to Knowledge Center experts and other parties

Responsible for Customer resolution / escalation calls & disaster declaration

Responsible for coordination of E2E Customer support & ticket resolution

Report on technical issues / status to Knowledge Center experts and Customers

Report to senior management on operations

Provide technology expertise and competitive analysis as-needed

Responsible for successful function of services and mission-critical tasks

Local and International travel

Other tasks delegated by the supervisor

Education :

  • University degree (technical / engineering / IT);
  • Work experience :

  • 4+ years hands-on networking experience, with in depth TCP / IP knowledge;
  • Hands-on network troubleshooting and network monitoring tools experience;
  • Good understanding of operational process and procedures.
  • Knowledge, Skills & Abilities :

  • Telecommunications experience in fix or mobile domains - monitoring, configuration & troubleshooting
  • IP routing - configuration & troubleshooting;
  • Linux operating system administration;
  • Experience with open source systems management and cloud infrastructure automation framework is considered an advantage;
  • Good understanding of NFV concept and cloud environment;
  • Understanding of Software Defined Network architecture and OpenFlow protocol;
  • Knowledge about ITIL an IT service management;
  • Experience of analyzing system and network performance using monitoring and graphical data;
  • Experience of diagnosing network and service issues, following them through to resolution;
  • Working experience with telco grade services (mobile, fixed, TV );
  • Excellent customer service, written and oral communication skills, resourcefulness and initiative;
  • Strong documentation skills;
  • Ability to multitask in a busy and demanding environment;
  • Good time management and prioritization of workload;
  • Ability to handle confidential and highly sensitive information;
  • Co-operate with other teams;
  • Ability to work on own initiative - Actively seeks ways of improving existing systems and processes;
  • Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge;
  • Leadership Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well
  • Communication Skills - strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
  • Teamwork need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff
  • English language - fluent (verbal and written communication skills);
  • Driver's license.
  • Data Privacy Information and Consent with Processing of Personal Data

    By replying to the job offer, I hereby grant company Deutsche Telekom Pan-Net Romania S.R.L., with its registered seat at B-

    dul. Dimitrie Pompei nr. 9-9A, Iride Business Park Cladirea 20, etaj 3, Sector 2, Bucharest, Romania, ID No. : J40 / 4603 / 2016 (the Company or we ) the consent with processing of my personal data in the following scope : academic title, name, surname, photography, contact details (e-

    mail address, address, phone number), information about achieved education, previous working experience, other information that are included in my CV / motivation letter, and so for the purpose of participation in a selection process for the job position that I am applying for.

    This consent is granted for definite period of 6 months.

    My personal data will not be subject to automated decision making and profiling. My personal data will be provided only to the following recipients within Deutsche Telekom AG Group : Deutsche Telekom Services Europe GmbH, Friedrich-

  • Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Services Europe Romania S.R.L., 319G Splaiul Independentei, Bucharest, Romania;
  • Deutsche Telekom AG, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Pan-Net s.r.o., Jarabinková 1, 821 09 Bratislava, Slovak Republic.

    My personal data will not be transferred to third countries.

    In connection with the processing of my personal data the Company provides me with the following information :

    Please be informed that you have the following rights : (i) to request access to your personal data, (ii) to correct your personal data, (iii) to delete your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing.

    Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your consent, or if you withdraw your consent during the selection process, we cannot process your personal data and thus you cannot participate in the selection process for concrete job position.

    Contact for provision of additional information about the protection and processing of your personal data is : pan-net.romania.

    privacy telekom.com. Additional information about data privacy you can find on the following link.

    Deutsche Telekom Pan-Net s.r.o.

    Established within Pan IP program is a company which will steer and manage the whole pan-European Network. From Bratislava, this company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.

    Being the key entry gate for requirements towards Pan-Net portfolio, we will manage a common service production catalogue, establish new processes and operating models, combining assets and resources to create services for the national companies.

    To achieve all this we are building a new, cross-functional and truly international team.

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