Welocalize is currently seeking Language Leads in our Cluj office for the following languages : Ukrainian, Croatian, Bulgarian, Serbian, Lithuanian, Slovenian, Estonian, Romanian, Georgian, Belarusian, Albanian, Armenian, Serbian (Latin), Bosnian, and Latvian.
LANGUAGE LEAD PROFILE o Experience leading a translation team for an enterprise technology client strongly preferred.o Minimum three years' experience translating and reviewing contento Experience translating for an enterprise technology client preferredo Well-versed in various translation & terminology tools and generally technically savvy o Effective, proficient communicator in Englisho Native level fluency in target languageo Degree in linguistics, translation or equivalent experience
ESSENTIAL DUTIES AND RESPONSIBILITIES
Takes ownership of linguistic quality for her / his language; responsible for maintaining overall quality according to the KPIs (key performance indicator) of 95% pass rate as per agreement with client
Carries out daily processing of all 3rd party scorecard results, prioritizing failed scorecards, but also reviewing passes, to analyze all corrections made
Available for calls with client and Lead 3rd party Reviewer as required (minimum 1 hour per month) to discuss corrections, requirements, clarify any misunderstandings / unclear corrections or requirements, etc.
Documents these calls and follow up with linguists to make sure everybody is aligned.
Available for calls with Welocalize Language Quality Team (30 min per week), if language is not meeting KPIs of 95%, to discuss performance improvement.
Liaises and manages the translation team; communicates feedback received from 3rd party Reviewer and client
Works with Welocalize Language Quality Team and 3rd party reviewer, to perform weekly RCAs (root cause analyses) as required, and develop and implement Improvement Plans (CAPAs)
Identifies products, contents that might be a challenge, as well as linguists that might be underperforming, and make recommendations to reallocate products, contents, etc
Supports linguists with any questions they might have during production and escalate to client / Welocalize as needed
Is proactive with both his / her team and the 3rd party Lead Reviewer; analyzing issues and looking for solutions regularly is key for this role
Tracks and communicates suggested changes to language assets
Performs both translation and review tasks as required