Language Lead
Welocalize
Cluj-Napoca, Romania
6 zile în urmă

Welocalize is currently seeking Language Leads in our Cluj office for the following languages : Ukrainian, Croatian, Bulgarian, Serbian, Lithuanian, Slovenian, Estonian, Romanian, Georgian, Belarusian, Albanian, Armenian, Serbian (Latin), Bosnian, and Latvian.

LANGUAGE LEAD PROFILE o Experience leading a translation team for an enterprise technology client strongly preferred.o Minimum three years' experience translating and reviewing contento Experience translating for an enterprise technology client preferredo Well-

versed in various translation & terminology tools and generally technically savvy o Effective, proficient communicator in Englisho Native level fluency in target languageo Degree in linguistics, translation or equivalent experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Takes ownership of linguistic quality for her / his language; responsible for maintaining overall quality according to the KPIs (key performance indicator) of 95% pass rate as per agreement with client
  • Carries out daily processing of all 3rd party scorecard results, prioritizing failed scorecards, but also reviewing passes, to analyze all corrections made
  • Available for calls with client and Lead 3rd party Reviewer as required (minimum 1 hour per month) to discuss corrections, requirements, clarify any misunderstandings / unclear corrections or requirements, etc.
  • Documents these calls and follow up with linguists to make sure everybody is aligned.
  • Available for calls with Welocalize Language Quality Team (30 min per week), if language is not meeting KPIs of 95%, to discuss performance improvement.
  • Liaises and manages the translation team; communicates feedback received from 3rd party Reviewer and client
  • Works with Welocalize Language Quality Team and 3rd party reviewer, to perform weekly RCAs (root cause analyses) as required, and develop and implement Improvement Plans (CAPAs)
  • Identifies products, contents that might be a challenge, as well as linguists that might be underperforming, and make recommendations to reallocate products, contents, etc
  • Supports linguists with any questions they might have during production and escalate to client / Welocalize as needed
  • Is proactive with both his / her team and the 3rd party Lead Reviewer; analyzing issues and looking for solutions regularly is key for this role
  • Tracks and communicates suggested changes to language assets
  • Performs both translation and review tasks as required
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