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In charge of setting up and selling maintenance contract renewals for Honeywell Productivity Products products based on the assigned area and accounts.
Responsible for direct revenue generation through contract renewal sales and contract sale leads. Responsible for daily support of customer accounts, including on-
going communication within, but not limited to, the assigned account portfolio. Accountable for the company’s service process image in the eyes of the customer, by providing the highest level of satisfaction, professionalism and involvement when engaging in their requests, concerns and issues.
Main activities :
Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
Preparing and sending the renewal quotes is done using company channels and tools and it involves following the standardized procedures (checking the product availability moving forward, by verifying the product lifecycle;
checking the product coverage availability, by cross referencing previous contract coverage and adjusting the renewal offering accordingly by taking into consideration the product lifecycle data;
updating the pricing based on the latest company price book; adjusting the renewal’s timeframe accordingly, based on the above mentioned;
checking and providing standard discounts, where applicable; issuing and sending the renewal quotes via the provided software solution or email, upon customer request).
Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions
Providing additional discounts may be needed and offered. This is done by involving and requesting approval from the Regional Service Manager (RSM), which makes their decision based of customer account history and margin reports.
Constantly engaging the customer and following up on the renewal progress, 60 days prior to the expiration dateFollowing the escalation process for non-
responsive or negative renewal feedback.
Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing.
This requires checking the service coverage, timeframes, pricing, account payment terms and signatures
Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue.
Performs other related duties as assigned to ensure efficient operation of the department.
Provide assistance, guidance and training to teammates from other company organizations, when needed
High School Diploma, or equivalent. Some experience in the field.
1.5 years minimum experience with Honeywell culture and systems
Relevant experience in a similar position of customer support & sales and data input (preferably Salesforce, SAP / CRM experience);
Experience with Knowledge Management best practices
Proactive thinker and team player;
Structured and process minded, strong coaching and communication skills;
Able to multi-task, prioritize and work independently as well as in a team environment;
Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization;
Able to provide effective, accurate and on point information. Persuasion abilities are a plus;
Extreme attention to details and possess an excellent capacity to prioritize tasks and duties, with a great sense of urgency