Team Manager - German
Conectys
Bucharest, Romania
5 zile în urmă
source : Europe Language Jobs

Description

Your day in Conectys :

  • The Team Manager provides leadership to employees in their team (15-20 agents);
  • Leads employees by monitoring the quality and quantity of the performance of daily work and supervising, instructing, coaching and motivating employees;
  • Performance appraisals. Conduct performance appraisal and development interviews with team members;
  • Initiating exit procedures if necessary;
  • Recruitment and Selection. Depending on the organization, a manager may be involved in the process of recruiting and selecting new employees, staff orientation and training, maintaining a safe work environment, and personal development of staff.

    You come with :

  • PC Literate with Microsoft office;
  • Language : C1 German + B2 English;
  • Experience in a travel industry is a plus;
  • Experience with Quality Monitoring is a must (not necessarily to have a specific role in QA but to have experience in performing QA tasks);
  • At least 3-4 years of experience in a customer care environment, including at least 1 year in a leadership role.

    We come with :

  • An attractive salary and performance bonuses;
  • Full time Contract;
  • Meal tickets, private medical insurance and other benefits;
  • Work from home possibility (during the covid-19 pandemic);
  • A professional work environment in a fast-growing company;
  • International career opportunities.

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