Provides support for numerous customers. Initiates and receives direct customer contact on repairs, spare parts orders, and advanced services.
Provide administrative support for our customers and management using SAP, MS Office, and phone system. Must possess a thorough understanding of customer requirements for support as well as the customer's priorities
Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction.
Issuing RMA’s for product failure following the company’s guidelines for warranty / non-warranty repairs
Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
Answer department 1-800 line for customer inquiries or requests for new repairs and / or orders.
System search for customer application when part number is not known.
Work closely with depots and other departments to ensure repairs and orders are processed in a timely manner
YOU MUST HAVE
High School Diploma, or equivalent.
Some experience in the field.Business fluent in written and spoken English
Basic Knowledge of operating in Microsoft Office
Proactive thinker and team player
Structured and process minded, strong coaching and communication skills
Obsessed with customer and quality
Relevant experience in a similar position of customer support and data input (preferably SAP / CRM experience);
Continued Professional Development
Job ID : HRD49237