Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Role title :
Analyst, Carrier Relations
With the increase in the number of OLO providers and solutions we are looking to expand the team with an administrative support role to cover essential tasks to make the network sourcing team function more efficiently.
This role is part of the Carrier Relations function and the main scope is to support the CRMs to cover a series of administrative activities around on-boarding, creating and updating OLOs and costs in Colt’s various systems;
making sure up to date information on OLOs is available in the Colt tools and databases.
Support the setup of New OLO suppliers onto the Colt systems
Support with raising legal support / contract signature process for all OLO contracts
Support the activities around contract exchange for standard OLO contracts between Legal Team and CRM / OLO
Support the Explore / Colt Online automation and data quality
Regularly update OLO information in tools / update key stakeholders
Support CRM with costs updates process and manage the process in the systems end-to-end; carry out quality checks.
Support CRM with any data cleansing activity that is required for cost savings / more efficient OLO management
Support with Quoting when needed.
Key performance indicators (financial and non-financial)
SLAs and timely delivery of tasks
Satisfaction of direct line manager; and the supported CRM team.
Relationships and key contacts
You will be supporting the Colt Carrier Relations Managers
You will be liaising with various teams from the business to support the life-cycle of off-net solutions and network sourcing activities
Role specific requirements
Skills & Experience
Experience of working effectively within a fast moving, multi-national organisation
Good English, both oral and written, is a pre-requisite; another European language would be advantageous
Competent in Excel; precision; good administrative skills
Good understanding of data and database management
Proven ability to prioritise work and meet deadlines
Ability to understand and respect diverse EMEA cultures
Degree level qualification would be advantageous
Self-motivated with inner drive and determination
Flexible and proactive attitude
Strong team player
Can do attitude
What we offer :
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognises the importance of a work life balance.
Some benefit examples are :
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Private medical insurance
Access to a virtual business school for on-going learning