Order Management - Senior Process Associate - Portuguese - Hybrid Bucharest
Genpact
Bucuresti, Romania
1 zi în urmă

Are you the one we are looking for?

We are inviting applications for the role of Order Management - Senior Process Associate Portuguese Hybrid Bucharest

Responsibilities

  • Processing orders / customer requests
  • Booking of Orders in the ERP system
  • Handling customer requests and ensure resolution
  • Follow-up on pending items
  • Reporting
  • Offering information to customers via e-mails / phone;
  • Updating ERP regarding clients, supplies, pricing;
  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Creating orders (SOs) in the ERP system;
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Daily monitoring the assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delayed, etc
  • Managing any issues, looking for solutions along with all the parties involved
  • Escalating any problems, delays, inconsistencies
  • Handling complaints related to logistics and return transports
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Qualifications we seek in you!

    Minimum qualifications

  • University graduate (Economic studies are an advantage)
  • Advanced Portuguese language level (min. C1)
  • Good English language level (min. B2)
  • Excel knowledge
  • SAP knowledge
  • OTC experience (Order Management experience is an advantage)
  • Preferred qualifications

  • Good interpersonal skills
  • Previous experience in a multinational company
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
  • Raportați această lucrare
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