At IWG plc (Permanent), in Porto, Portugal
Expires at : 2023-07-31
Remote policy : Full remote
We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work every day.
With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.
Technology in IWG
We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the Digital First workspace provider.
As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers.
Which is why we’re always on the look-out for intelligent, energetic, self- motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.
The role is for a Business Process Analyst (BPA) who has a solid background in Customer Services and Products development for Business Centres.
The Business Process Analyst is a critical role in our IT delivery. In most cases the requirements involve interfacing with multiple systems.
These may require a coordinated integration design or similar requirement deployed independently across more than one application.
It all starts with an approved idea , as a Business Process Analyst you will be responsible for reviewing, analysing and evaluating business needs and converting those ideas into clear well though set of requirements that a Designer, Developer or System Integrator can turn into specific work packages.
Performing detailed requirements analysis, documenting processes, defining scope and objectives and bridging any gap between the business, technical and testing teams, in close collaboration with the IT Project Manager, are also responsibilities of the BPA role.
What you’ll need to succeed
Deep understanding of system capabilities, limitations and the ability to write requirements to support business / end-user use cases
Ideal candidates will demonstrate taking initiative and ownership to see items through to completion
Experience working in a global and multi-cultural environment and have appetite for fast-paced organizations
Good business judgment, a comfortable, open communication style, and a willingness and ability to work with Sr. Level Business and IT Mangers / Executives
Role and responsibilities
Drive identification of requirements across business units, collaborate with IT PM and key stakeholders to determine the service / product scope
Build and evaluate business processes, carry out analysis of present processes and identify opportunities to enhance them
Prepare process models, diagrams and workflow charts by studying systems capabilities, and analyse and verify requirements for completeness, consistency and feasibility
Translate conceptual requirements into functional requirements and detailed user stories
Involve stakeholders and get approvals on the documentation
Maintain deep system and business knowledge
Achieve high quality standards for specifications
Work with PMs and System Owners to agree start and end dates for your deliverables
Attend and contribute to Scrum, estimation and solution design sessions
Sign off at UAT and final testing certificates
Maintain all documentation and workflows in JIRA
Support post go live issues management and escalations (via support team)
Escalate if issues can’t be resolved within teams / programme office
Be prepared for unplanned accelerated requirements. They may come in sponsored by Executives and require fast responses
Ensure knowledge can be replicated, transferred to other team members
General Qualifications / Skills / Experience