Amazon’s mission is to be earth’s most customer-centric company and this also applies when it comes to helping our own Amazon employees with their everyday IT Support needs.
Our team is innovating for the Amazonian, making the interaction with IT Support as smooth as possible. We achieve this through multiple mechanisms which eliminate root causes altogether, automate issue resolution or point customers towards the optimal troubleshooting steps for their situation.
We deliver the solutions plus the end-user content with instructions to help them self-serve. We employ machine learning solutions on multiple ends to understand our customer's behavior, predict customer's intent, deliver personalized content and automate issue resolution through chatbots.
As a software development engineer on our team you are expected to innovate and build through yourself and other. You are expected to be eager to learn a lot and to be comfortable working in a fast paced, highly collaborative, dynamic work environment.
You will apply the appropriate technologies and best practices to autonomously solve difficult problems. You will work with customers, stakeholders and peers to refine your ideas into pragmatic solutions with high operational excellence.
You will contribute to the professional development of more junior colleagues, improving their technical knowledge and engineering practices.
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age