Pathfinder - Assistant Manager - English
Napoca, Cluj, Romania
5 zile în urmă


  • Responsible for people management, performance evaluations, motivation and talent development (goal settings, appraisals, career discussions) for the assigned Sales Support Specialists
  • Drives mentoring and / or coaching sessions, supports career management
  • Manage salaries, leaves, incentives / salary adjustments, increment cycle
  • Owns the identification of new positions needed, manages recruiting and selection process - onboarding process covering SSO creation
  • Manage re-deployment process
  • Oversee mandatory training completions
  • Support the TLs in supervising the staff performance and ensure individual and team objectives are met by following the established standards;
  • Manage changes, updates on IT assets / changes
  • Predictive Attrition / Amber - oversee activities for employee wellbeing
  • MSS alignment, PID maintenance
  • HR related policy changes - communicate, monitor
  • Employee connect through different ways of doing it : Conduct Team meetings , 1o1s (focus groups, open doors, team activity, happy hour, fun hour)
  • Participate in development programs for self, workshops, networking events, etc.
  • Coordinate People review meeting with SMEs and TLs (monthly)
  • Connect with regional pathfinders
  • Qualifications

    Minimum Qualifications

  • Experience in shared service team management working with client account
  • Ability to manage and motivate team members, drive career discussions
  • Advanced level of English skills
  • Effective and professional verbal and written communication both with internal and external customers
  • Ability to coach and mentor direct reports
  • Microsoft Office (Word / Excel)
  • Ability to work with remote teams
  • Experience with client Commercial operations domain, required skills and talent management
  • Preferred Qualifications

  • Experience in matrix organization
  • Ability to work independently and deliver results
  • Demonstrated effective organization skills and attention to detail
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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