Senior Business Analyst (Lifecycle Management)
Emerson Electric Co
Cluj-Napoca, CJ, RO
3 zile în urmă
source : equest

Description The Lifecycle Management Specialist is responsible to find the right aftersales opportunities, implement and continuously develop the strategy around them considering the entire Lifecycle of Emerson Climate Technologies products.

The person performing the role will be collaborating with Application Engineering, Product Planning, Engineering and Material Managers and drive engagement to implement the overall Lifecycle Management Strategy. Responsibilities

  • Responsible to identify / define and execute the Aftersales Strategy by working closely with the Lifecycle Management Team and adjacent departments
  • Analyses the opportunity from the profitability and implementation point of view, sets up the strategic approach and drives the successful implementation
  • Help develop and promote new and optimized flows that facilitates better, faster assistance in aftersales inquiries
  • Takes ownership of defined Lifecycle Management Projects from start to finish with focus on successfully implementing the strategic Aftersales initiatives related to specific product families
  • Gathers valuable information from departments like Marketing, Product Planning, Application Engineering, Sales in order to drive focus and execute specific initiatives
  • Presents and promotes the analysis results and collaborates with stakeholders to agree upon implementation steps
  • Follows up accordingly to ensure the strategy s successful implementation
  • Collaborates effectively throughout different levels, channels and teams and communicates continuously with Engineering, Product Planning, Sales, Marketing, Supply Chain and Customer Supporting functions
  • Supports all Lifecycle Management projects and initiatives as needed
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