Your day to day :
Ensure timely and effective resolution of end-user IT related issues
With these activities you will have a great impact on our business :
Takes internal customer calls,
Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
Collects data for internal reporting.
Ensures service level agreements’ fulfilment;
Schedule availability to work in extended shifts, the schedule can be changed based on the business requirements
With these skills you are a great candidate :
Understanding of solutions and correct management of problem solution
Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
Team worker with collaboration
Understanding of client's issues
Analysis and problem solving
Italian (C1 or above)
English (B2 or above)
Sounds like the perfect job? We’ve got even more to offer :
Work from Home You can have home office 2 days per week
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of an technology changing company
Flexible Vacation Take time off when you need it, we trust you
The future is exciting.Ready?