IT Service Desk - German
Steelcase
Cluj-Napoca, Cluj, Romania
1 zi în urmă

Description

Who we are Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions.

We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.

We pursue innovation, strive for sustainability and develop insights in every part of our business.The Service Desk agent is responsible to provide different services related to Information technology.

These include activities to adapt and harmonize hardware and software solutions and operating systems, for the existing application set, or designed for the actual or estimated needs of other Steelcase employees in order to meet the satisfaction of the users in a timely manner.

The Service Desk agent acts as a first point of contact for the Steelcase employees that require assistance related to the usage of IT equipment and software solutions.

Support requests can reach the agents by phone, email, Instant Messenger, etc. What you will be doing :

  • Allocate or update priority code in accordance with the agreed priority table.
  • Update incident / request in the Incident Management system providing details or progress to resolution. These incidents can be, but will not be limited to : software installations, software configuration, user account management in different systems, user guidance, etc.
  • Ensure users are updated through proper channels regarding evolution and closure of incidents / requests assigned to the Service Desk team / agent.
  • Investigate, diagnose and research the issues / requests coming from users and resolve where possible using the Knowledge Base available, online resources (user communities, forums etc), team members or coordination / escalation with other IT teams concerned.
  • Record incoming major incidents and escalate according to established procedures.
  • Ensure proper user operation and compliance with the Information Security Group policy.
  • Attend meetings and training sessions.
  • Have the ability to work independently or in a team setting when necessary to resolve particular problems that do not have any available internal documentation.
  • Be able to identify and report to the team missing / incomplete / obsolete documentation.
  • Keep the team updated on the technology changes they are made aware that might impact the team
  • Follow the directives provided by the operational manager that are related to the technical support role.
  • Who you are :

  • You have min. 1 year work experience in IT support positions
  • You have strong Windows OS and MS Office skills
  • You have customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
  • You have analytical skills (ability to analyze and synthesize
  • You are team-player and you manage time and workload effectively
  • You have English + German - advanced level
  • IT / Technical University degree - would be a plus
  • At Steelcase we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (16.

    175 RON gross per employee / year). Flexible benefits budget that can be spent on any of the following options :

  • Reimbursement of your outside country vacation up to 4.500 RON / year and vacation vouchers for Internal tourism.
  • Trainings and accreditation in accordance with your job description
  • Reimbursement for public transportation or fuel
  • Work from Home financial support (160 RON / month)
  • Meal tickets
  • Private pension
  • Gift vouchers for special events according to the legislation : Christmas, Easter, 8th March, 1st of June
  • Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.),
  • Sports discounts for gyms, spa & relax, sport equipment and articles... and others.
  • Fixed benefits :

  • 25-30 days of annual leave (depending on your seniority).
  • Healthcare Subscription at Regina Maria : Expert Complete package
  • Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000RON
  • Private Health Insurance with coverage for hospitalization and surgery costs up to 8000RON / year
  • Financial support for special life events
  • Work anniversary and birthday kits.
  • Learning & Development opportunities via Udemy, EdX, internal trainings, etc.
  • Office perks : fruits & goodies in the office & well-being initiatives.
  • Hybrid model of work and flexible program.
  • We’d love to hear from you!We are proud to have a diverse and inclusive workforce, and we're always looking to get better.

    We value applicants who enjoy interacting with people different than themselves. People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else are all encouraged to apply.

    Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

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