Bucharest, Bucharest, Romania
The Technical Account Manager (TAM) acts as a key advisor to Microsoft’s Premier and Unified Support customers, managing Support Services aligned to the customer’s priorities in order to maximize the business value of their Microsoft investment.
The TAM is the primary front-line customer facing support role within the Services organization, and is responsible for the overall growth, quality, and satisfaction of the customer’s services relationship.
This role offers an opportunity to be front and center with our customers supporting them in their digital transformation, while accelerating your career by driving business impact.
Most customer interactions will be conducted remotely by phone, e-mail, or using Microsoft tools. This role also provides a unique opportunity to help drive process change, collateral updates, and to build program management structures.
This will require the ability to work through ambiguity as you contribute to ongoing improvements.
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