CX Cloud – Senior Support Engineering Consultant-180017QN
Would you like to:
Be a part of the team that directly impacts the success of Oracle’s Applications Business Be one of the first few to work on the latest Oracle Applications Create Innovative solutions to complex requirements
All great stories have to start somewhere, and that place is Demo Services. Demo Services isn’t just a technical organization that builds demos, instead it is the starting point, one that is singularly focused on capturing the imagination of our potential buyers through compelling visualizations that demonstrate the art of the possible with Oracle’s products.We are expanding our talented CX Support Engineering team within Demo Services and are looking for an experienced, energetic and innovative CRM/CX expert to join our team supporting pre-sales demos globally for Oracle’s CX Cloud Suite of applications, with a focus on Sales Cloud and Engagement Cloud. Job Responsibilities: Expert in CRM/CX domain working as part of a global support engineering team. Expert in troubleshooting Functional and Technical application issues, providing innovative solutions to product, and demo content gaps Work closely with the Demo Engineering teams to ensure demo flow issues are resolved well in advance of the actual demo. Coordinate and host demo advisory calls providing demo solution advice around setup, configuration and integrations for CX Cloud demos. Participate in and identify key issues during demo release testing, providing feedback and recommendations to demo engineering to help improve the quality of the demo content. Excellent Customer Service Orientation, working closely with pre-sales consultants globally to help them design and configure compelling demo solutions. Pro-active involvement in the global CX community. Co-ordinate and host Transfers of Information (TOIs) and identify demo collateral for areas of ownership. Desired Profile: Strong Customer Service Orientation. Excellent written and oral communications skills Great team player and able to work and collaborate across global teams Out of box thinker who has an eye for detail, brings immense drive and a new perspective to problem solving. Results orientation, you will not be satisfied until the job is done with the right quality. Ability to work within virtual teams; to get a specific job done often requires working together with many colleagues spread out across different countries. Self-motivated, you have the natural drive to learn and pick up new challenges. Always looking to raise the bar of own skills and competencies. Qualifications / Skills: University degree in either Engineering (Production or Mechanical), Math’s, Economics, Computer Science or comparable. Excellent knowledge across Sales Cloud and Engagement Cloud. Certifications in Oracle Sales Cloud or Engagement Cloud will be a huge plus Good knowledge of other applications within Oracle’s CX Cloud Suite would be a distinct advantage; Marketing Cloud, Loyalty Cloud, CPQ Cloud, Service Cloud, Customer Data Management Cloud, Social Cloud. Previous experience resolving complex functional application issues in a CRM or CX Cloud implementation, Pre-Sales or Support role. Excellent knowledge of the Fusion CRM data model. Excellent knowledge of Fusion architecture and file systems. Experience working on CRM/CX product Integrations. Knowledge of Oracle Integration Cloud (OIC) will be an advantage. Excellent analytical, troubleshooting and problem solving skills including the ability to read and decipher Log and Trace files to help determine root cause as well as propose innovative solutions. Good SQL/PLSQL knowledge and experience using associated tools (SQL Plus, SQL Developer). An ability to produce results in a fast pace environment with constantly changing priorities. UNIX knowledge including commands and basic scripting would be useful but not mandatory. Fusion performance troubleshooting ability with experience using any of the associated tools (EM Console, EM Grid, Database Diagnostics, SQL, RUEI, Fiddler, WLS Console, JRocket) would be a distinct advantage but not mandatory. English advanced proficiency and fluency (including writing) are mandatory.
Detailed Description and Job Requirements
Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.
As a member of the software engineering division, you will perform high-level design based on provided external specifications. Specify, design and implement minor changes to existing software architecture. Build highly complex enhancements and resolve complex bugs. Build and execute unit tests and unit plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering as necessary to discuss minor changes to product functionality and to ensure quality and consistency across specific products.
Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
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