System Helpdesk Team Leader (Arad)
Finprom
Arad
3 zile în urmă
source : EJOBS GROUP

Candidatul ideal

Knowledge / Experience Requirements :

  • qualified in IT or in a business related discipline which must include specific studies in relation to Information Technology;
  • a minimum of 5 years experience in IT filed (Hardware, Networking, Microsoft based operating Systems, Active Directory);
  • high level of English (both written and spoken) and Italian is a plus;
  • excellent telephone manner and language communication skills;
  • ability to take a leadership role in IT incident escalations;
  • ability to provide leadership in customer service and customer communication on behalf of the IT Helpdesk Team;
  • target focussed and results driven;
  • strong business understanding and focus;
  • demonstrated conflict management and resolution experience;
  • self-motivated, with strong ability to work both;
  • independently and with teams and managers as appropriate;
  • seeks the best outcomes for the business and all customers.
  • Responsabilities :

  • report to senior IT manager on any issue that could significantly impact the business;
  • manage the Helpdesk Service and staff and provide 1st level technical support (Arad + Oradea headquarters);
  • mentor staff and improve the capabilities and usefulness of Helpdesk Team (training, supervision, appraisal, administrative tasks);
  • ensure staff takes ownership of user problems and guarantees proactiveness when dealing with user issues;
  • act as an escalation point for outstanding queries;
  • maintain a log of any software or hardware problems detected;
  • ensure knowledge and documentation on management systems are kept up to date;
  • arrange for external technical support where problems cannot be resolved in house;
  • work and collaborate with the managers of other departments and attend board meetings.
  • Offer :

  • performance bonus;
  • private health card;
  • free Italian courses;
  • team building;
  • possible training with IT specialists from italian headquarter;
  • continous development opportunities;
  • opportunity to be part of a rapidly expanding organization.
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