Service Desk Agent with German and English
HELPLINE ROMANIA SRL
Timisoara
‎în urmă cu 13 ore
source : EJOBS GROUP

Candidatul ideal

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. You'll be a problem-solver, device & software technician and more-all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

Languages : advanced German and English

Descrierea jobului

  • Providing assistancе for usеrs working in thе hospitаlity industry (troubleshooting whеn it comеs to аpplications not working properly or issuеs with the distribution platform;
  • this can be donе by connecting remotely, аssistаncе via phone or by mаil).

    Thе assistancе provided is operational one (it explains the functionality of each tool) or technical (restarting servers, checking XML files, server logs).

    The technician gives clear answers and escalates the case, if need be, to the appropriate team. He may operate remotely (by phone, email or using the tool for remote connection).

    Description of tasks and activities :

    Monitor the call flow

    Monitor the mailbox

    Monitor the personal mails

    Welcoming kindly the user while on the phone

    Complying with the user requests

    Identifying the VIP users and adapting the answer based on the detailed instructions

    Determining the type of request (evolution, question, incident)

    Ask questions in order to understand the root cause of the issue or the reason of a particular demand

    If necessary he / she may request the opinion of an expert

    Transfer, if necessary, the case to a higher department

    Follow up on each request

    Respect contractual commitments : SLA

    What we offer : Permanent contract

    Permanent contract

    Central building offices with excellent view on the city, top facilities and equipment

    Performance bonus

    Meal tickets and gift vouchers

    Training opportunities

    Regina Maria medical package

    Copayment 7Card

    Massage at the office day

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