OPERATIONS MANAGER
Evolution Gaming Romania
Bucuresti
1 zi în urmă
source : EJOBS GROUP

Candidatul ideal

We are looking for a self-confident, well organized and motivated person to lead the team in our Bucharest Studio and oversee the daily Operations quality performance and run operations effectively.

Operations Manager is responsible for enhancing the customer experience and delivering exceptional performance quality results across the key dimensions of game, leading quality and staff productivity through the provision of effective methods and strategies.

Qualifications

  • Experience managing supervisors or first-time managers (3+years);
  • Minimum one year of experience in managing Team managers / Team Leaders in Live Dealer Casino operations;
  • Promotion and implementation of best practices in Live Dealer Casino operations;
  • Experience and ability to optimize studio operations applying Lean and Six Sigma methodologies;
  • Proven track of records of significant quality improvements and optimizations in Live Dealer Casino industry;
  • Good knowledge and ability to address complicated client complaints and requests;
  • Experience and knowledge of general IT setup of Online Casino, knowledge of B2B integrations processes;
  • Good knowledge of physical security standards in 24 / 7 studio;
  • Experience managing units 100+ employees with significant volume of entry level employees is a merit;
  • Financial basic knowledge and budgeting experience;
  • Excellent English spoken and written language skills

    Extremely strong leadership qualities

    Strong project management experience with ability to work independently

    Good negotiation, mediation, and problem-solving skills

    Preferably staff couching, mentoring, and developing skills

    Analytical thinking

    Good computer literacy skills

    High level of stress resistance

    High sense of urgency

    Good prioritization skills

    Result-oriented attitude and high sense of responsibility

    Responsibilities

    Running Studio Operations in compliance with global regulations, guidelines and requirements by developing strong management team and setting operational goals for each function.

  • Identifying the necessary adjustments and / or improvements to meet globally set KPIs and OKRs;
  • Planning, monitoring, appraising, and reviewing job contributions of Shift Managers and Specialists involved in Operations Management

    Orienting, training, and developing studio staff

    Accomplishing staff results by communicating job expectations and feedback, offering daily support, direction, and assistance to the subordinates on all areas

    Motivating team and individuals to achieve set targets.

    Ensuring continuous and properly organized communication flow within a team and with other departments

    Analyzing and resolving quality and service issues, identifying trends and recommending system improvements

    Gathering and analyzing studio key metrics

    Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs.

    Initiating projects and following up and keeping track of ongoing projects

    Involvement in Operational staff and product delivery planning, reviewing, and monitoring

    Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget

    We Offer :

    Possibility to prove yourself in dynamic environment

    Wide exposure to business

    Opportunity to progress in your career within the company

    Professional and personal development

    A friendly working environment

    Competitive salary package

    7 CARD package

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