The applications supported by the team are used in most countries where Siemens has a business, in various domains : HR, Business & Sales, Quality Management, IT & Support.
Your new role 1st Level Support for various applicationsAddress and resolve basic incidents and requestsSingle Point of Contact (SPOC)Logging all incoming inquiries into the respective ticketing systemDischarging / assisting 2nd Level teamSLA Reporting within regularly occurring Service ReviewsCompletion of recurrent tasks : daily creation of user accounts in SAP and other systemsFollows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete Your qualifications Completed studies in business administration, computer science, business informatics or comparable training / qualification At least 2 years of professional experience Strong work ethics, teamwork, customer focus and initiativeExcellent Romanian, German and English written and verbal skills, from both business and technical perspectivesDemonstrated ability to learn customer support processes and techniquesStrong analytical skills and ability to solve problemsAbility and desire to learn Corporate, Division, and Facility-
specific applications, technology, and terminologyBasic Active Directory knowledge. Creating user accounts, reset passwords, create groups -
is a plusPrior experience supporting customers in use of application software and hardware problems - is a plus
Job ID : 97299
Organization : Internet of Things
Company : Siemens S.R.L.
Experience Level : Early Professional
Job Type : Full-time