The Sales Operations Analyst is responsible for leading the identification and gathering of business requirements from European Sales, Marketing and Service departments so as to enhance the Sales Operations as well as for translating these requirements into functional requirements.
He / she will present these requirements to the Local and Global Sales Operations Development Teams for approvals for implementation of system enhancements / new functionalities.
Identifies business requirements from European Sales, Marketing and Service Departments in terms of Sales Operations :
Investigates system issues reported by users with the objective of determining the root cause and identyfing potential solutions;
Consolidates system improvement requirements raised by Europe;
Leads and participates in the functional business requirement analysis and Functional Requirements - Specifications for system changes and new functionalities;
Presents functional analysis to CRM Functional Team who need to approve resource allocation for including the improvement project in the Global CRM Roadmap;
Reviews and clarifies Functional Reqirements Specifications with Global Configuration and Development Teams;
Coordinates testing activities for the system improvements / new functionalities;
Coordinates the development of training materials and user instructions for the system improvements / new functionalities;
Coordinates Knowledge Transfer to the CRM Operations team in order to make sure that the CRM Operations team can effectively provide tier 1 and 2 user support on the improvements / functionalities deployed through the project;
Offers support in the creation and usage of standard Reports and analyses :
Support the implementation of the Oracle Analytics module;
Assist in the requirement definition for standard reports and analytics;
Assists the users in the process or requesting a new report / dashboard;
Support the users in the use and interpretation of the reports;
Monitor the status of projects alerting to potential overrun as soon as possible;
Provide assistance to the user community in the set-up and use of the Business Applications;
Builds excellent relationships with customers and ensures that the services delivered meet their business needs;
Ensures the application is used according to European system standards;
Participates to the creating of standard guidelines on system usage;
Supports users on data cleaning and updating activities.
2+ years’ experience in a sales process in a multinational environment;
Basic knowledge of Business Analysis principles;
Degree in Business Management or Engineering;
Solid understanding of Sales and Marketing processes and methodologies;
Microsoft Office Software knowledge;
Language Excellent English Other European languages would be an advantage;
Knowledge of report writing and database principles.