With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.
Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Come, transform with us.Inviting applications for the role of IT Support - Senior Process Associate - English! We are looking for someone with a good level of English and a passion for finding a solution for customers’ tech problems.Responsibilities
Answering phone calls in the mentioned languages, on a priority established by the team leader;
Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
Sharing with all team members any knowledge obtained through end-user or resolver interactions;
Attending training sessions;
Arranging working schedule with colleagues flexibly, according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis;
Providing assistance to new colleagues whenever possible;
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
What can we offer?
Stable job offers - employment contract!
Work in a multicultural environment;
Various trainings (initiating, soft skills);
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Very good knowledge of English, min C1
Good MS Office (especially MS Excel) knowledge.
Analytical thinking and self-starter.
Personal culture and client management expertise.
High motivation and ability to learn.
Ability to work under time pressure.