Credit Controller Assistant with French
Emerson
Napoca, Cluj, Cluj, Romania
‎în urmă cu 19 ore

Job Posting Date

May 27, 2019, 1 : 54 : 33 AM

  • Actively involved in the collection of receivables / payment application, supervising the cash allocation process
  • Follow up on disputed invoices and resolve issues that caused this situation in order to unlock payment. Escalates issues that go beyond their limits to the direct superior and departments in charge of specific issues
  • Establishes and reviews customer credit limits, gets approval for credit limits exceeding delegated limits, based on the analysis of their financial situation
  • Releases pending orders and block clients if the situation requires
  • Checks the status of new orders on a daily basis, analyzes the situation of customers, and transmits delivery approvals to the Customer Service and Sales departments.
  • Follow up on the status of prepayments received from customers (invoices, payments based on contract or order), unlocks orders for which payment is received and transmits delivery approvals to the Customer Service and Sales departments.
  • Negotiates payment plans for customers in order to settle outstanding amounts in a timely manner and follows up on completing this objective
  • Provides support to the colleagues dealing with the allocation of amounts received (cash allocation) by providing information / documents for it (payment details, how to allocate the sums in question)
  • Checks cashed and unallocated amounts and differences between the amounts received and those due, by talking directly with customers, looking for solutions and sends them to the Credit / Finance Manager and colleagues from the department in charge of cash allocation.
  • Reporting activities according to the Business Unit standards
  • Participates in month end closing activities by preparing default customer balances, by explaining variations between the achieved results and the set objectives, participates in predicting future results and the various reports and also in any ad hoc analysis and reports requested by management platform.
  • Updates and maintain customer files
  • Performs monthly reconciliation of customer accounts balances, sending account statements, resolving differences, escalating issues to the management platform
  • Provides support and training to all team members in specific systems
  • Active participation together with the Finance Manager in analyzing customer files for the customers that are unable to pay, in liquidation or in bankruptcy, in order to start the recovery action in court
  • Identifies changes that occur from time to time in the method of payment used by customers and in the timeliness of payment, sending the information to the Finance Manager and Sales team, can propose options for solving these issues, based on the collections and cooperation experience with the customer.
  • Participates in the development of reports according to the improvement request of the collections process or as required by ad hoc requests
  • Performs any other tasks assigned by the direct manager or by management in connection with the job responsibilities or legal compliance
  • Economics / Finance / Business graduate, with at least 2 - 3 years relevant work experience in collection of receivables (preferably in industry)
  • Fluent in French, spoken and written, previous experience in a French company or studying in France would be an advantage
  • Excellent communication skills
  • Active Listening
  • Ability to solve various problems arising in the communication with customers, by interacting with multiple departments / persons for their resolution
  • Ability to work with different computer systems, the ability to understand written, verbal or in the form of diagrams procedures, etc.
  • Ability to work in Excel for organizing and analyzing a database.
  • Knowledge of an ERP system is an advantage
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