Assistant Vice President - ITS Operations Lead
Genpact
Bucharest, Romania
3 zile în urmă

Responsibilities

  • Responsible for program management, process optimization recruitment process, infrastructure, information security compliance.
  • Customer relationship management - meeting client expectation in quality and schedules, Engaging client with specific architectural roadmaps and overall IT strategy.
  • Provide technical and domain guidance to team.
  • Resource Utilization - people, hardware.
  • People Development - career growth, team building, people engagement.
  • Process Maturity in projects collectively.
  • Service Delivery Management - Ensuring project delivery to meet Client and Organizational goals.
  • Bring forth thought leadership to bring value addition to the client projects
  • Understands program / company Risk Mgmt. requirements and ensures compliance of the project team.
  • To identify risk and provide mitigation plan.
  • To manpower planning and forecast.
  • Participates in the organization recruitment program and team development.
  • Estimation, Proposals, Client Presentation, Collaterals etc.
  • BU level Defect Prevention.
  • Implements & reviews process & improvement Initiatives.
  • Participates in Monthly review and other organizational initiatives.
  • Liaises with the client to establish and expected standards of service delivery
  • Defines metrics for performance measurement
  • Responsible for Process Optimization
  • Qualifications we seek in you!

    Minimum qualifications

  • Relevant operations experience of handling delivery within similar projects
  • Ability to work well with CXO level members in client organizations; ability to network with analysts and advisors
  • Ability to work in a cross cultural environment very reciprocally
  • Excellent Presentation skills
  • Excellent communication- verbal and written
  • Influencing skills
  • Creative thinking / innovative mind-set
  • Should be willing to travel as needed
  • Experience in a similar role
  • Preferred qualifications

  • Work experience in technology products is desirable
  • Prior consulting experience.
  • Experience of working with customers, understanding challenges, objectives and working through issues
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