Collections Analyst - Senior Process Associate – Russian
Genpact
Bucuresti, Romania
2 zile în urmă

Responsibilities

  • Incoming Payments : Investigating and identifying details for the amounts received;
  • Coordinating query resolution / dispute management :
  • Telephonic and written communication with the customers;
  • Telephonic and written communication with the rest of the departments;
  • Ensure timely contacts with clients via email / phone / fax for collection purposes;
  • Issuing, checking and sending dunning letters / Collection letters;
  • Reporting periodical / on the spot regarding the activity process indicators;
  • Perform customer account reconciliation / bank reconciliation;
  • Resolve deductions & disputes;
  • Follow up on accounts and on disputed items;
  • Support ad hoc requests from Business group and local units;
  • Provide required monthly reports;
  • Assist AR Team Leader to prepare and submit reports to the customer as applicable;
  • SOP creation and updating;
  • Deliver the required data for audit purposes;
  • Making the accounting process controls established through the internal policies (SOX);
  • Provide support to AR Team Leader and Regional AR Analyst for credit control activities as required;
  • Ensure Key Metric’s are met and service is delivered to end users as expected;
  • Identify opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader;
  • Qualifications we seek in you!

    Minimum qualifications

  • University graduate (Economic studies are an advantage)
  • Advanced Russian language skills (C1)
  • English level B2
  • Excel knowledge
  • OTC Collections experience
  • Preferred qualifications

  • Good interpersonal skills
  • Previous experience in a multinational company
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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