Dutch-speaking Customer Care Associate in Bucharest, Romania
Multilingual Jobs Worldwide
Bucharest, Romania
‎în urmă cu 4 ore
source : Europe Language Jobs

Description

Are you an enthusiastic Dutch speaker looking for a work experience within Customer Support?

The Role

As a Customer Care Associate, you will be responsible with the following :

Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner.

Log incidents accurately and document all call information according to standard operating procedures.

Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints.

Ensure adherence to rules to resolve query and ensure standard operating procedure is followed

Keep all company information which includes customer information confidential and secured

Ensure compliance to all company policies and procedures

Requirements

Minimum B2 level of Dutch and English

Good written and verbal skills

Quick learner, patient, customer centric and pay attention to details

Excellent data entry, typing skills and understanding of call center environment

Basic knowledge of MS Office Tools : Word, Excel & Outlook

Ability to de-escalate calls and handle high profile escalations

Under Grad / Graduate / High school diploma or equivalent

Offer

Competitive salary + language bonus and other benefits

Opportunity to work in a fast growing company and in a multinational environment

Opportunity to grow in the organization and build a successful career path

Personal and professional development through a variety of training programs (hard / soft skills)

Access to a variety of benefits

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