User Assistance Developer 3
Oracle
Bucharest, Romania
‎în urmă cu 4 ore
User Assistance Developer 3-19000Z0X

Preferred Qualifications

We are looking for an inspirational User Assistance Developer to create Training Materials and videos primarily in Adobe Captivate but in a range of applications. You will be able to liaise across disciplines to get a deep understanding of what your designated products do, but how they are used by our customer base. You will then develop leading edge training, pushing our current norms. You will have a can do attitude and always be looking at ways to improve the processes and deliverables in the department. There will be opportunities to be involved and run projects that will determine the way forward for the department

 
Key responsibilities

Look for ways to do things better at a micro, macro and enterprise level. Have the drive and determination to implement these ideas

Develop user assistance normally for online consumption using Adobe Captivate and other tools

Work across functions and teams to develop in-depth understanding of our products and how they are used

Use your existing knowledge of instructional design to create world-class training assistance

Develop and improve existing training materials

Work closely with the technical documentation team to ensure the delivery of a complete training assistance solution

 
Person Specification

Curriculum Development experience

Adobe Captivate or similar

Instructional Design experience

Excellent communication skills

Team player

Good time management across multiple projects

Logical thinker

Technically agile

Detailed Description and Job Requirements

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.

Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5+ years of user assistance development or relevant experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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:Product Development
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