Client Onboarding Specialist
ChannelSight
Brasov, Romania, Romania
5 zile în urmă

ChannelSight

ChannelSight is an eCommerce solutions provider for some of the world’s largest brands, helping them drive online sales and optimise their digital presence.

Our Where to Buy and Digital Shelf solutions provide value to global brands including Sony, Philips, BSH, HP, P&G, and many more.

We pride ourselves on delivering top tier solutions to our clients and rely on our delivery teams to provide a world class customer experience to our global customer base.

We’re hugely ambitious, tirelessly hard-working and we always go beyond the call of duty to ensure we’re the best.

Opportunity

We are currently looking to hire a Client Onboarding Specialist to join our rapidly expanding Customer Success Team in the Brasov office in Romania.

The successful candidate will, in conjunction with our Customer Success Managers, be a primary point of contact for ChannelSight’s clients, and will be a key player in laying the foundations for successful long term client relationships.

The role is ideal for someone who's looking to take on an exciting, engaging challenge with plenty of scope to grow and advance.

We are looking for a highly motivated, goal-oriented individual who will be responsible for managing the operational aspects of client onboardings from service set up through to service delivery.

The successful candidate should be comfortable in a client facing role, be able to work independently and be comfortable working as part of a cross-functional team interacting with teams across the tech and operations functions.

Responsibilities

  • Managing and co-ordinating the service set-up and service delivery aspects of client onboardings, ensuring adherence to defined to specifications and agreed delivery timelines.
  • Facilitating and leading client facing online meetings for the purpose of supporting ChannelSight’s clients and their agency partners in all matters related to the implementation of ChannelSIght’s solutions.
  • Working closely with clients and their agency partners throughout the client onboarding process lifecycle, tracking project deliverables and providing timely feedback on all matters related to service delivery ensuring a seamless and frictionless onboarding experience.
  • Providing support to clients / agency partners in all matters related to service set-up and helping to identify and resolve and issues that arise during the onboarding process.
  • Coordinating with cross functional operational and technical teams to make sure that all parties are on track with service delivery requirements and timelines.
  • Skills / Qualifications

  • 2+ years of customer service experience
  • Bachelor’s degree in Business, Arts, Science or Engineering preferred
  • Excellent written and spoken English
  • Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project, and Visio) experience preferred.
  • Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
  • Responsible for managing client expectations.
  • Ability to manage multiple clients and projects / tasks simultaneously.
  • Ability to work in an entrepreneurial environment in a team and individually.
  • Strong focus on team environment.
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