Operations Executive with English
Xerox Corporation
Iasi, Romania
10 zile în urmă

Purpose :

The Operations Executive is a shared services roleidentified to support asset management, billing and reporting activities to theIO business organizations.

He / she will have focus on the following :

  • Delivery of service that meets SLA and delights the customer
  • Developing strong relationships and teams
  • Supporting the achievement of productivity improvements
  • Contributing to service transformation
  • Scope :

  • The position is a support role with accountability forpartnering with the account team to providing asset management, billing,reporting / analysis, driving standardization and consistency across alignedaccounts.
  • The position interacts with internal stakeholders and withclients.
  • Main Responsibilities :

    Operational Tower Specific

  • Billing and Meter Read Management management of thecustomer billing process starting from the management of meter reads throughoutthe month and finishing with the creation of the invoice
  • Asset Management Device management within Xerox specifictool suite (proactive database maintenance, system updates, MACDs, connectivitymanagement, etc.
  • Organizing the logistics of machine moves - liaising withthe LSP and client regarding delivery / removal of kit. Run periodicreconciliation between systems to ensure accuracy.

  • Reporting Creation of customer facing managementinformation packs for nominated accounts (SLAs, volumes, costs, incidents,etc.
  • Calculation of Service Credits for nominated accounts

    Operational Tower General

  • Ensure an efficient operation of the service delivery unitby maintaining Xerox governance standards;
  • Manage escalations and offer assistance common issues
  • Carry out quality checks to ensure quality standards aremaintained
  • Involvement in issue resolution for internal and externalissues;
  • Solves problems brought to their attention by the customer(internal or external);
  • Contribute to more efficient work processes;
  • Help creating and maintaining process documentation;
  • Supports achievement of contracted SLAs and KPIs;
  • Adherence to agreed processes;
  • Management of emails, phone calls to be doneprofessionally and timely;
  • General knowledge of Xerox’s structural workings and whatwe sell.
  • Candidate Background : Skills, Knowledge and Abilities :

  • Language competency good level of English;
  • Ability to convey concepts and ideas effectively to avariety of audiences;
  • Good communication skills both verbal and written;
  • Ability to liaise with clients;
  • Proactive approach and self-motivated

    Ability to build strong relationships with remote deliveryorganization

  • Attention to detail;
  • Familiarity with relevant service offers is a plus

    Understanding of workflow processes and ability to adapt

  • Strong IT skills - capable of using multiple Xerox systems followingtraining;
  • MS skills good level of Excel, knowledge of MS Access is aplus;
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