CRM Analyst & Quality Coordinator
People Centric
4 zile în urmă

Our client is one of the world leaders in providing telecommunication services to multinational & local companies as well as other types of customers.

You will be involved in activities like :

I. Operational

  • Coordinate marketing wave deployment, in order to meet the deadlines;
  • Implement complex marketing campaigns using specific systems;
  • Execute, monitor and interpret marketing campaigns and fulfillment process (definition, response management, etc.);
  • Determine the causes of flaws in the process and take the appropriate actions in order to reach the final scope;
  • Coordinate with marketing department and external providers in order to synchronize the sub-processes (using the appropriate business language);
  • Negotiate with campaign managers and other persons involved, in order to get to an agreement regarding intermediate and final outcome (date, volumes);
  • Improve and maintain campaign’s and sessions’ flowcharts in Unica systems;
  • Monitor data flow between source systems and Business Intelligence objects and provide the necessary support for data preparation session(updates, data preparation);
  • Provide complex answers related to customer’s data or customer’s loyalty or Direct Marketing activities by retrieving and analyzing data from internal storage systems;
  • Analyze complex correlation between different direct marketing activities, how one influences others;
  • Monitor and evaluate platform team deliveries to ensure compliance with business expectations;
  • Provide feedback on business and technical related skills within the platform team;
  • Promote best technical and organizational practices amongst the platform team;
  • Creates and maintains technical and business processes documentation;
  • Provide recommendations to management on improvements and changes to increase quality and overall results;
  • Ensures DQ checks;
  • Ensures the deputy position for the CRM TL when requested.

    II. Reporting

  • Analyze Campaign performance (measurement, reporting, dashboard);
  • Provide complex reports on customer’s loyalty / satisfaction;
  • Provide reports on ad-hoc requests.

    Requirements :

  • University Degree in Marketing, Cybernetics, Mathematics & Informatics or comparable experience;
  • Minimum 3 years experience on a similar position;
  • Relational database knowledge;
  • IT marketing tools (Affinium Unica);
  • SQL / Oracle knowledge;
  • MS Office Package Proficiency.

    Non-technical requirements :

  • Good written and spoken English (French is a plus);
  • Teamwork;
  • Ability to Deliver Results;
  • Communication skills;
  • Design and Development;
  • Customer focus;
  • Planning and organizing;
  • Problem-solving;
  • Disciplined in your work.

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