VAS Cloud Front Office Engineer
‎în urmă cu 11 ore

Key experience

  • Basic knowledge of Unix / Linux operating systems
  • Basic knowledge in database like MySQL, SQL, Oracle
  • Good understanding of Network, Switch, Router, Firewall, TCP / IP protocol, IP security policies
  • Good understanding of Cloud technologies (virtualization, VMWare)
  • Good knowledge in Microsoft Office suite
  • Skills

  • Bachelor’s Degree in Computer Science, Electric / Telecom Engineering, Information Technology or related fields or relevant equivalent experience
  • Highly self-motivated and diligent
  • Self-starter and pro-active
  • Excellent team-working skills, stress-resistant
  • Strong performance focus
  • Be able to judge on operational acceptance complex new systems / applications
  • Aptitude for quickly learning technical and procedural topics
  • Problem-solving skills with an emphasis on resolution of technical problems and demonstrated ability to quickly understand complex systems
  • Excellent written and verbal communication skills in English language
  • Previous experience in NOC environment could be a plus
  • Certifications : Any Certification related to Telecom shall be an added advantage
  • Responsibilities

  • 24 / 7 supervision of VAS Cloud platform and all related services and applications in accordance with the agreed service levels
  • Monitoring, troubleshooting, fault acknowledgment and fault analysis
  • Follow-up on incidents from reception of request until closure
  • Work with the application for trouble ticket management
  • 1st level restoration and preventative maintenance
  • Support the Problem Management process by providing input for problem tickets
  • Support the Change Management process by handling customer communications for all planned works during change window
  • Work utilizing pre-prepared Instruction, script commands
  • Maintains the service delivery level within the agreed SLAs
  • Report on relevant KPI’s in relationship to agreed levels
  • Work on shift 24 / 7 11.5 hours per shift up to 4 weekend days per month maximum.
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