In Wolters Kluwer’s Financial Services business unit we possess deep insight into the industry, providing governance, risk and compliance programs and solutions to more than 15,000 financial services organizations worldwide.
More than 400 in-house experts - former regulators and compliance officers, risk analysts, lawyers and financial industry specialists embed their knowledge and expertise in every service or solution so that financial organizations can be confident they are managing their organization's Finance, Risk and Regulation needs effectively.
Despite rapidly changing industry conditions, financial organizations can rest assured knowing that Wolters Kluwer is able to invest and quickly respond to market needs, with financial stability for the long term.
Wolters Kluwer N.V. (AEX : WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors.
We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Reporting directly to the Customer Support Executive Director, you will provide leadership to a team of technical and functional customer support engineers.
The team provides complex problem-analysis, diagnosis, and resolution, working together with consultants, clients, and internal development teams.
You will be based in our offices in Cluj, Romania.
Your responsibilities :
Work closely with the Global Support Training Manager to ensure the team training needs are met and delivered.
Qualifications and Skill set :