Agent L1 Service Desk
Vodafone
Bucuresti, RO
6 zile în urmă

Your day to day :

Ensure timely and effective resolution of end-user IT related issues

Daily activities :

  • Takes internal customer calls,
  • Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
  • Collects data for internal reporting.
  • Ensures service level agreements’ fulfilment;
  • Schedule availability to work in extended shifts, the schedule can be changed based on the business requirements
  • Mandatory skills :

  • Team working skills
  • Understanding of solutions and correct management of problem solution
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
  • Socially skilled
  • Italian (C1 or above)
  • English (B2 or above)
  • Knowledge of Active Directory
  • Operating Systems Knowledge
  • Office Automation Software knowledge
  • Servers, files, folders knowledge
  • Benefits :

  • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation Take time off when you need it, we trust you!
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