ITIL Manager - Capacity & Availability
Paragon
Constanța, Romania
3 zile în urmă
source : Just Join IT

Communication Skills (regular)

Team Leadership (regular)

Your tasks :

  • You will assume process responsibility for Capacity & Availability, Event Management and BCM in area of provider management and will be the central contact person for all stakeholders.
  • Capacity and Availability Management

  • Together with our provider, you will structure capacity and availability management and ensure communication within PCC.
  • Your main tasks are :
  • Monitoring and evaluation of the agreed availabilities and ongoing optimisation of the procedures and processes for securing and restoring availability
  • Monitoring and evaluating the agreed capacities
  • Communicating with the provider about relevant expected changes in the required capacities (e.g., due to new customer orders).
  • Here you work in close collaboration with the support of the provider as well as architecture and provider management.

    Event Management

  • Together with our provider, you structure event management and ensure communication within PCC.
  • You define the monitoring with the provider (e.g. on the basis of agreed server policies).
  • Based on the criticality of the underlying infrastructure components of the applications, you define the events and the actions to be derived with the provider.
  • On this basis, you coordinate the following with the provider :
  • Monitoring and evaluation of the agreed availabilities and ongoing optimisation of the procedures and processes for securing and restoring availability by the provider using a coordinated reporting to you.
  • Monitoring and evaluation of the agreed capacities by the provider using a coordinated reporting to you.
  • Your communication with the provider about relevant expected changes of the required capacities (e.g. due to new customer orders).
  • Here you work in close collaboration with the support of the provider as well as architecture and provider management.

    IT Service Continuity Management (BCM)

  • Together with the Information Security, ICS & BCM department and the provider, you develop the IT Service Continuity Management system for PCC and ensure communication within PCC.
  • Your tasks will include :
  • taking precautions for risks that can have a serious impact on the IT services
  • measures are implemented to reduce risks to an acceptable level in cases of catastrophic magnitude
  • targeted recovery measures for IT services in the event of a disaster are planned, trained and documented.
  • the necessary PCC requirements (e.g., responsibilities, recovery plans, etc.) are currently available
  • Here you will work in close collaboration with support of both the provider and the Information Security, ICS & BCM department.

    Your profile :

  • A completed apprenticeship or a degree in the IT field
  • Several years of experience in IT operations
  • Experience as a team leader
  • Knowledge of ITSM tools (training provided)
  • ITIL V3 or V4 (trainings will be offered)
  • Very good communication skills and ability to work well in teams
  • Confidentiality, reliability, conscientiousness, discretion
  • Structured work and high-quality awareness
  • Strong command of English, both written and spoken
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