UiPath Automation Support Specialist
EY
Bucharest, RO
‎în urmă cu 11 ore

The opportunity

Seeking the extra challenge? At EY you can always find a role that will help you grow, learn and lead.

You will

  • Get familiar with EY internal automation framework and tools and use them as required
  • Monitor RPA process performance using the infrastructure already set-up
  • Respond to queries from internal clients in a timely manner
  • Work closely with the internal clients (first level of support), and provide second level of support and maintenance for automated processes deployed into production
  • Assist the internal client team in testing faulty Automation scripts and their deployment into production
  • Track support request in the existing framework, and keep records of customer queries and reported issues
  • Identify best solutions / fixes / workarounds (via knowledge base research, direct contact with the Automation experts / Automation development team, etc.)
  • Ensure that incidents are handled in a timely manner to meet defined SLAs (service level agreements)
  • Escalate to the Automation experts when required
  • Participate in hand-over activities of new processes for internal clients
  • Estimate and report the actual time spent on support activities
  • Document best practices and solutions / workarounds for future use or sharing with all interested parties
  • What we look for

  • You have an agile, growth-oriented mindset. What you know matters. But the right mindset is
  • just as important in determining success. We’re looking for people who are innovative, can work
  • in an agile way and keep pace with a rapidly changing world.
  • You are curious and purpose driven. We’re looking for people who see opportunities instead of
  • challenges, who ask better questions to seek better answers that build a better working world.
  • You are inclusive. We’re looking for people who seek out and embrace diverse perspectives,
  • who value differences, and team inclusively to build safety and trust.

  • Qualifications : eligibility requirements include the following :
  • University degree (or in progress)
  • Good English communication skills
  • Experience developing or testing software
  • Ability to work directly with internal clients in a friendly and highly confident manner
  • What’s in it for you

  • Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
  • Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds both professionally and culturally.
  • Bring out the best in yourself with continuous investment in your personal well-being and career development.
  • Develop your own personal purpose and help us create a positive ripple effect on our teams, our
  • business, clients and society building a better working world, together

  • Extra vacation days when public holidays fall on a weekend;
  • Medical coverage for you and your family;
  • Bookster library at the office and plenty of discounts.
  • What you can expect

  • Online Personality Tests
  • Practice Test
  • HR Interview
  • Final Interview
  • Raportați această lucrare
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