Seeking the extra challenge? At EY you can always find a role that will help you grow, learn and lead.
Get familiar with EY internal automation framework and tools and use them as required
Monitor RPA process performance using the infrastructure already set-up
Respond to queries from internal clients in a timely manner
Work closely with the internal clients (first level of support), and provide second level of support and maintenance for automated processes deployed into production
Assist the internal client team in testing faulty Automation scripts and their deployment into production
Track support request in the existing framework, and keep records of customer queries and reported issues
Identify best solutions / fixes / workarounds (via knowledge base research, direct contact with the Automation experts / Automation development team, etc.)
Ensure that incidents are handled in a timely manner to meet defined SLAs (service level agreements)
Escalate to the Automation experts when required
Participate in hand-over activities of new processes for internal clients
Estimate and report the actual time spent on support activities
Document best practices and solutions / workarounds for future use or sharing with all interested parties
What we look for
You have an agile, growth-oriented mindset. What you know matters. But the right mindset is
just as important in determining success. We’re looking for people who are innovative, can work
in an agile way and keep pace with a rapidly changing world.
You are curious and purpose driven. We’re looking for people who see opportunities instead of
challenges, who ask better questions to seek better answers that build a better working world.
You are inclusive. We’re looking for people who seek out and embrace diverse perspectives,
who value differences, and team inclusively to build safety and trust.
Qualifications : eligibility requirements include the following :
University degree (or in progress)
Good English communication skills
Experience developing or testing software
Ability to work directly with internal clients in a friendly and highly confident manner
What’s in it for you
Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds both professionally and culturally.
Bring out the best in yourself with continuous investment in your personal well-being and career development.
Develop your own personal purpose and help us create a positive ripple effect on our teams, our
business, clients and society building a better working world, together
Extra vacation days when public holidays fall on a weekend;
Medical coverage for you and your family;
Bookster library at the office and plenty of discounts.
What you can expect
Online Personality Tests