As a part of the HR initiative, the Global HR Services was rolled out with the intent to act as a single point of contact for all HR related queries / issues / requests and provide a standard service, equal quality and consistent employee experience across Colt.
Provides operational support to HR teams and employees across all Colt countries.
Respond to first line employee and manager queries on HR processes (e.g. relating to absence, performance management and other life cycle events).
As part of Global HR Services, own various Colt’s HR processes and answer queries (received on email, via phone and online) and provide solutions until resolution across employee life cycle.
Handle on-boarding procedures
Data input and validation in the HR system
Resolve various HR system queries / requests and track them until resolution.
Support the preparation of employment letters, e.g., invitation letter, employment certificate.
Maintain quality standards for all the relevant work and meet process / service SLA’s
Update the HR process documentation to ensure accurate information is shared with employees.
Support necessary changes to existing processes in order to meet the requirements as part of a continuous improvement cycle.
Key performance indicators (financial and non-financial)
Time taken to resolve queries and requests according to agreed SLAs
Maintain a good relationship with all stakeholders
Identify improvements and work on their implementation
Relationships and key contacts
All Colt employees
Colt HR teams and Managers
Centres of Excellence
Role specific requirements
Skills & Experience
Customer support experience in a global organization (preferably in HR)
Experience in an HR role
High sense of confidentiality and responsibility
Excellent organisational skills and the ability to multi-task.
Dealing with multiple, worldwide stakeholder
Understanding of HR field, processes
Desired) Exposure to and experience of working on HR Systems like Success Factors
Graduate in business related studies (preferable although other fields will be considered)
Team player, service-oriented and attention to details.
Excellent oral communication & interpersonal skills
MS Office (Excel medium / advanced, Word, PowerPoint)
Fluency in English and one other European Language.
Standard working hours is 9.00 to 17 : 30, flexibility of the schedule will be arranged within the team