Customer Manager
ING Investment Banking
5 zile în urmă

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As a Customer Manager you will be a part of the ING Lounge team, in their quest to drive the business forward across all things lending, banking, and customer service.

This role is crucial in managing our customers’ experience, for all enquiries and fulfillment on Savings, Mortgages and Payment products.

What are you going to do?

  • Manage walk-in customers from enquiry to sale
  • understand customer needs, budgets, lifestyles so you can identify lending and banking opportunities

  • provide home lending solutions to our customers, and processing the loan file through to settlement
  • Convert customer walk-ins and drive own traffic / appointments
  • Follow-up leads and prospects
  • Minimise customer complaints
  • What are we looking for? Someone who

  • has at least 2 years of experience in home loans, deposits and wealth products
  • has experience or strong understanding of retail branch environment
  • has background in lending and ING products and systems
  • has strong customer-centric focus
  • About us

    At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

    When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive -

    it's the kind of place where you can be yourself and make the most of whatever you have to offer.

    We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen.

    We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

    People of all ages, sexual orientations, cultures and backgrounds are welcome to apply - likewise if you're living with a disability, or you have family or caring responsibilities.

    Sound like the kind of place you'd feel at home? We'd love to hear from you.

    One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

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